2026 Refund, Return & Exchange Policy
We strive to provide premium-quality hair products and excellent customer service. Please read this policy carefully before placing an order. By purchasing from us, you agree to the terms outlined below.
All sales are final. We do not offer refunds, cancellations, or cash-back payments once an order has been confirmed and payment has been received. Please ensure that you have selected the correct product, length, texture, and specifications before completing your purchase.
- Exchange Window: Exchange requests must be submitted within 72 hours (3 days) of confirmed delivery. The item must be received by us within the approved exchange period.
- Proof of Delivery: The exchange period begins from the official delivery date and time recorded by the courier company.
- Immediate Inspection: Customers are required to inspect their order immediately upon delivery. If you receive the wrong item or a product with a manufacturing defect, you must notify us within 48 hours of delivery and provide clear photos and videos.
To qualify for an exchange, the hair must be returned in its original condition:
- Original tags and labels must remain attached.
- Original packaging must be intact.
- Hair must not be worn, installed, or used.
- Hair must not be combed, brushed, or finger-combed.
- Hair must not be washed, conditioned, colored, bleached, or chemically treated.
- Hair must not be cut, customized, or styled.
- Hair must remain in its original bundled condition.
Inspection Process: All returned items undergo a strict quality inspection. Any item showing signs of use, alteration, tampering, or missing tags will not qualify for exchange and will be returned to the customer at their expense.
- In-Stock Items: Approved exchanges for in-stock items are processed within 2-3 business days after the returned item passes inspection.
- Pre-Order Items: Approved exchanges for pre-order items may take approximately 2-3 weeks, depending on supplier availability and production timelines.
Pre-order items are specially ordered based on the customer's request. Because these items are not readily available stock and are sourced specifically for the customer:
- No refunds will be issued for pre-order items.
- No order cancellations will be accepted once payment has been confirmed.
- Exchanges may be considered subject to product availability and compliance with this policy.
- Exchange processing for pre-order items may take 2-3 weeks or longer depending on supplier lead times.
By placing a pre-order, the customer acknowledges and accepts these terms.
By making payment and placing an order, the customer confirms that they have read, understood, and agreed to this Refund, Return & Exchange Policy.